Golang Job: Application Support Engineer

Role: SaaS Engineer x2 Automation/DevOps & Administration/Process Improvement

Location: Remote / EST Hours

Job Description Summary

Sr. Application Support Engineer- Automation/DevOps

Responsibilities:

Build custom integrations to connect core enterprise collaboration tools and enterprise software/services

Identify and engineer workflow automation solutions

API Development

Source Control management

Assist with audit/investigation and remediation work to reduce the number of available applications/tools

TOP Needs

Required experience:

Automation/Scripting with Python, Golang, or Ruby

Experience with Google Workspace, Slack, Zoom, and other SaaS solutions

Preferred experience

Experience with Google Workspace API's or Slack API's

Sr. Application Support Engineer- Administration/Process Improvement

Responsibilities:

Engineering team ticket backlog remediation

Respond to user access/controls requests

Perform Tier 2/Tier 3 application administration

Identify areas for process improvement

Build knowledge base to allow for higher Tier 1 resolution for SaaS issues

TOP Needs

Required Experience:

Tier 2/Tier 3 enterprise application support/administration experience

User provisioning experience

Understanding of API's

Understanding of Automation/DevOps principles

Experience with enterprise collaboration platforms such as Google Workspace, Slack, Zoom, MS Teams, etc

Preferred Experience:

Scripting experience in Python, Powershell, Golang, etc